Refund & Returns Policy
At The Paper Shop, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns process in line with the policy below.
30-Day Returns Policy
We offer a 30-day return window, meaning you have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need to provide proof of purchase.
How to Request a Return
To start a return, please contact us using the details below. Once your return request is approved, we will provide instructions on how and where to send your item back.
Please do not send items back without contacting us first, as this may delay your refund.
Damaged, Faulty, or Incorrect Items
We carefully check all orders before dispatch, however, if you receive an item that is damaged, faulty, or incorrect, please contact us immediately. We will assess the issue and arrange a replacement or refund where appropriate.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.
Exchanges
If you would like to exchange an item, the quickest method is to return your original item and place a new order once your return is accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item received is faulty, damaged, or incorrect. Shipping costs are non-refundable.
If a refund is issued, the cost of return shipping (if applicable) may be deducted from your refund.
Non-Returnable Items
Certain items may not be eligible for return, including used products or items not in their original condition unless they arrive faulty or damaged.
Contact Us
The Paper Shop
Monomark House
27 Old Gloucester St
London
Phone: 0161 818 7175
Email us at:-
General Enquiries - info@thepapershop.online
Sales and Order Enquiries - sales@thepapershop.online