Shipping Policy
At The Paper Shop, we are committed to delivering your orders in a timely and reliable manner. This Shipping Policy explains how we process, dispatch, and deliver your orders within the United Kingdom.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been successfully placed and payment is confirmed, we begin preparing your items for dispatch as quickly as possible.
During busy periods such as sales or holidays, processing times may be slightly longer. If there are any unexpected delays, we will notify you via email.
Delivery Times (UK)
After dispatch, standard delivery within the United Kingdom typically takes 2–5 business days. Delivery times may vary depending on your location, courier service, and external factors.
Please note that delivery times provided are estimates only and are not guaranteed.
Shipping Costs
Shipping charges are calculated at checkout based on your order size and delivery location. From time to time, we may offer promotional deals such as free shipping on qualifying orders, which will be clearly displayed on our website.
Order Tracking
Where applicable, once your order has been dispatched, you will receive a confirmation email containing tracking details. This allows you to monitor the progress of your delivery in real time.
Delivery Issues
While we work closely with reliable courier partners, delays can occasionally occur due to factors beyond our control such as weather conditions, strikes, or peak delivery periods.
If your parcel is delayed or missing, please contact us and we will assist you in resolving the issue as quickly as possible.
If an order is returned to us due to an incorrect or incomplete address, or if delivery attempts have failed, additional shipping charges may apply for re-delivery.
Damaged or Lost Parcels
If your order arrives damaged or appears to be lost in transit, please contact us immediately so we can investigate and resolve the issue with the courier.
Contact Us
The Paper Shop
Monomark House
27 Old Gloucester St
London
Phone: 0161 818 7175
Email us at:-
General Enquiries - info@thepapershop.online
Sales and Order Enquiries - sales@thepapershop.online